Policies & Procedures

If you have any suggestions about how we can improve our service or if you are unhappy about any aspects of your care, please feel free to discuss these with any of our doctors or staff. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously. However, if you wish to take the matter further, there are several options available including The Australian Health Practitioner Regulation Agency, Australian Medical Association or The Health and Disability Services Complaints Office at GPO Box B61, Perth. WA 6838 or phone 6551 7600.

This practice adopts a private billing policy. Most Medicare related consultations will attract a Gap Payment. It is important to bring your Concession Card along to each visit. Please be aware that individual doctors reserve the right to adopt different charges. Details of the charges may be obtained from the Reception.

Home visits are reserved only for regular patients whose condition prevents them from attending the surgery. Prior arrangement with your doctor is recommended. GPs in the practice may be contacted during normal surgery hours. If your GP is in consultation, a message will be taken and you will be advised by the reception staff when it is likely that the GP will return your call. Your call will always be put through to the GP in an emergency.

We encourage you to arrange an appointment with your doctor to discuss results of all tests performed as well as for repeat prescriptions. If you are absent from work due to illness, a doctor must be consulted during the time of the illness in order for a medical certificate to be issued.

We will gladly replace any lost prescriptions, referral letters, medical certificate and request forms. However, a handling fee will be charged and payment is expected on collection.

Our practice is committed to preventive care. We may issue you with a reminder notice offering you preventive health services appropriate to your care.

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Our Practice Privacy Policy is available from Reception.

Patients are welcome to have their medical records transferred to another medical practice. However, a $30 fee + GST is charged for administration and postage.